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Shipping Cost

We use valid EMS shipping rates to all country.
Check your EMS Shipping rates to your country here

Shipping Method

We use service express shipping for countries listed at our list and regular shipping for unlisted countries to deliver your goods.

We'll ship your order once your payment received. Please remember, there is always a few days spent for custom/duty clearance.


Delivery Time

The goods will arrive within 3 - 14 business days, depend on the destination, for express shipping. Please notice that in some rare occasions it may take 21 - 28 business days. And 10 - 28 business days for regular shipping.

Please be advised that if you use forwarding address, the delivery time can take longer.

For express shipping, you will be provided with tracking number and you could always monitoring to see what really happens to your package at your government post office.

For Tracking your packages, Click here


Sample of Package

We will packing your order the best we can, see at the picture below.

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Return Policy

It's simple: indonesiacigarettes.com is committed to quality products and services, your satisfaction is 100% guaranteed!

If for any reason you receive the goods in bad conditions, you can take advantage of our 10-day Return Policy and 100% Satisfaction Guarantee.

With prior authorization and within 10 days of delivery of a shipment, you may return any item you purchased from indonesiacigarettes.com, for any reason, for a free replacement.

Return Instruction

You must contact us with the following details in order for us to authorize a return:
Order #, First & Last Name
Item #(s) you want to return
Specify reason for return: damaged, received incorrect item or size, received duplicate item, quality of item not as expected, etc.
Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
Rest assured, we will reship it to you at no additional cost-we will take care of the shipping charges as well, after we receive returned goods.

Return Address

Use this address to return :
Freddy Yannes Risamena
Post Office Denpasar
Jl. Raya Puputan Renon
Denpasar-Bali
Indonesia
Post code(zip): 80000

Custom Office Check-in

Some Country need to pay Duty Taxes for over limit Cigarettes
If your packages held by customs for along time, please contact your custom office.
EMS office and Indonesia Cigarettes cannot help you to pickup your packages from custom office or return Back to Bali, Indonesia.

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Hello there, its me again. I have recived my shipment of Djarums today and I am very pleased with th...

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