Shipping Cost
We use valid EMS shipping rates to all country.
Check your EMS Shipping rates to your country here
Shipping Method
We use service express shipping for countries listed at our list and regular
shipping for unlisted countries to deliver your goods.
We'll ship your order once your payment received. Please remember, there is
always a few days spent for custom/duty clearance.
Delivery Time
The goods will arrive within 3 - 14 business days, depend on the destination,
for express shipping. Please notice that in some rare occasions it may take
21 - 28 business days. And 10 - 28 business days for regular shipping.
Please be advised that if you use forwarding address, the delivery time can
take longer.
For express shipping, you will be provided with tracking number and you could
always monitoring to see what really happens to your package at your government
post office.
For Tracking
your packages, Click here
Sample of Package
We will packing your order the best we can, see at the picture below.
Click to Enlarge
Return Policy
It's simple: indonesiacigarettes.com is committed to quality products and services, your
satisfaction is 100% guaranteed!
If for any reason you receive the goods in bad conditions, you can take advantage
of our 10-day Return Policy and 100% Satisfaction Guarantee.
With prior authorization and within 10 days of delivery of a shipment, you may
return any item you purchased from indonesiacigarettes.com, for any reason, for a free
replacement.
Return Instruction
You must contact us with the following details in order for us to authorize
a return:
Order #, First & Last Name
Item #(s) you want to return
Specify reason for return: damaged, received incorrect item or size, received
duplicate item, quality of item not as expected, etc.
Wait for our Customer Service team to e-mail you with your Return Authorization
& Instructions.
Rest assured, we will reship it to you at no additional cost-we will take care
of the shipping charges as well, after we receive returned goods.
Return Address
Use this address to return :
Freddy Yannes Risamena
Post Office Denpasar
Jl. Raya Puputan Renon
Denpasar-Bali
Indonesia
Post code(zip): 80000
Custom Office Check-in
Some Country need to pay Duty Taxes for over limit Cigarettes
If your packages held by customs for along time, please contact your custom office.
EMS office and Indonesia Cigarettes cannot help you to pickup your packages from custom office or return Back to Bali, Indonesia.
|
